GENERAL CONDITIONS OF USE
The catyn.com domain is registered under the .com and .pt domain/subdomain registration regulations, under legal deposit no. 340473/12, and is the property of the company Regra Crucial, unipessoal, Lda., with registered office at Rua Vale do Michao, Oiâ, (Portugal) tax payer 509 872 328 and registered at the Aveiro Commercial Registry Office.
catyn.com offers you an online shopping service governed by the general terms and conditions of sale described below. In this sense, your use of this site constitutes your agreement to these conditions of sale. catyn.com reserves the right to change these conditions of sale without prior notice, and any changes will be published here.
The reproduction, transfer, distribution or storage of the contents of this site, without prior written authorization, is prohibited for purposes other than strictly personal use.
catyn.com reserves the right to modify, at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
The creation of links to our website for commercial purposes is expressly prohibited without the prior authorisation of catyn.com. Likewise, the use of the catyn.com domain for abusive purposes and without prior authorisation may be subject to recourse to the competent legal means by Regra Crucial, unipessoal, Lda. In the event that you find links on other sites that allow you to access catyn.com, we inform you that we are not responsible for the origin of the site or the content contained therein.
In the event of any typographical/informational error in the presentation/description/price of products, the customer has the right to terminate the sales contract in accordance with the applicable legal provisions. Likewise, catyn.com has the right to propose changes to the order if the error is detrimental to the company.
The colours displayed on computers depend on various factors such as the resolution of the monitor and the colour temperature setting of the monitor itself, so the actual colour of the product may not be exactly the same as the colour shown in the photograph. However, we make every effort to ensure that the photographs on the product page are as accurate as possible.
The online product catalogue at catyn.com is independent of the physical stores in terms of pricing, inventory and products.
Responsibility: All products sold on catyn.com comply with Portuguese legislation. catyn.com declines all responsibility in the event of a breach of the legislation of the country where the order is delivered. It is up to the customer to check with the local authorities the conditions of import or use of the products they wish to order. catyn.com is not responsible for any damage resulting from interference, interruptions, computer viruses, breakdowns or disconnections of the operating system which may temporarily prevent access, browsing or the provision of services to users. It is forbidden to introduce, store or disseminate defamatory, obscene, insulting, xenophobic and/or any other type of content that violates the general principles of law and public order. You must keep, and not disclose, your password for entering the site in order to prevent third parties from accessing your catyn.com account. Do not use false identities. You must provide correct personal details and addresses so that catyn.com can process orders properly.
The customer is responsible for the accuracy of the data communicated to catyn.com and undertakes to immediately enter any changes to it in their registration account. catyn.com accepts no responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, due to errors or inadequacies in the data communicated by the customer. Use of this site is subject to the conditions of use pre-defined by Catyn.com as its sole and exclusive owner. Users are therefore expressly prohibited from transmitting messages or information which are insulting, misleading, defamatory, obscene or which in any way violate the right to privacy or the intellectual or industrial property of third parties, as well as providing any information which may be harmful to third parties or to the owner of the site. By accessing our website, the customer undertakes to comply with the “General Conditions of Sale”. It is considered that when an order is validated, the customer is automatically accepting our “General Conditions of Use”.
catyn.com reserves the right to delete the account of any user who commits any of these situations.
USER REGISTRATION
To register on the catyn.com website, use the Register option and fill in the details requested. The registration process is very simple.
We only collect the information we need to identify you, contact you and provide you with a personalized service.
The process comprises two stages:
1. Entering the information requested by the website.
2. Confirmation of registration: once you have entered the information requested, you will receive a message at the email address you provided telling you that your registration has been successful and that you have access credentials to the site so that you can make purchases on our site catyn.com .
The user of the catyn.com site is responsible for the access elements to their account (username and password) in order to guarantee the confidentiality of their data.
Registration is compulsory in order to make purchases.
My Account
The user of the catyn.com website is responsible for the access elements to their account (username and password) in order to guarantee the confidentiality of their data. Through the My Account option, you can check the orders you have placed or change your password. If you make a purchase and find that the address is out of date, you can edit or add a new address. If the old address is no longer used, you can remove it using the My Account> Addresses option.
In the event of misuse of the site and regardless of the applicable legal procedure, catyn.com reserves the right to cancel the user's registration, remove orders and any other type of content.
catyn.com guarantees the confidentiality of all data provided by its customers. Data is collected and processed securely, preventing its loss or manipulation.
catyn.com does not disclose or sell its customers' data to third parties, so all information is confidential. Access to the information is restricted, and it is only used for communication with the Customer, processing their orders, namely: payments, shipping and after-sales assistance.
All customers have the right to access, rectify, cancel and object to their data. If you wish to stop being included in the catyn.com database at any time, you can exercise this right by sending an e-mail to: info@catyn.com
ORDER ONLINE
Placing an order on catyn.com is very easy and complies with all e-commerce regulations and laws.
* Order processing only begins once payment has been confirmed.
If your details are not correct or you wish to change your order, you can immediately request a change or even cancel the purchase via our chat or email: info@catyn.com.
In accordance with the provisions of Law 7/2004 of January 7, on electronic commerce, catyn.com reserves the right to unilaterally cancel the order whenever there is a programming error, computer malfunction or if the contractual proposal arrives deformed at its destination and the error concerns an essential element of the contract.
*If your order shows any sign of tampering upon delivery, you should not accept it and should contact us immediately via our channels, chat or email, so that we can resolve the situation.
EXCHANGE & RETURNS POLICY
Check out our Returns and Exchanges policy here.
CONTENT INFORMATION
The catyn.com website is intended for private use only. Any reproduction, transfer, distribution or storage of the contents of catyn.com without prior written authorization is prohibited for any other purpose.
The product catalog on catyn.com may be independent of the physical store, both in terms of price and quantities in stock.
All promotional campaigns have limited and exclusive stock for online sales, and it is catyn.com's philosophy that online store campaigns should be identical to those in its physical stores.
PRODUCT AVAILABILITY
catyn.com respects order deadlines as long as stock is available. In the event that one of the products ordered is not available in stock, catyn.com will contact the customer by e-mail or telephone within 48 hours of the date of the order, in order to inform them of the new delivery time for the product or request that it be changed to a similar one.
It is catyn.com's policy to only present products for sale that are in stock in its warehouses. For technical or circumstantial reasons, there may be a discrepancy between the quantities presented for sale on the catyn.com website and the quantities available in the physical store.
PRODUCT FEATURES
The product photographs and descriptions presented here are the sole responsibility of catyn.com.
We are responsible for the validity of their content.
In the event that the information presented does not correspond to the characteristics of the product, the customer will be informed and will have the right to return their item and be compensated the full amount of the purchase.
PRODUCT PRICES
The sales prices indicated on the website are in euros, including taxes and duties. Shipping costs, if any, are borne by the customer and charged at the end of the order, depending on the destination, weight and final value of the order.
catyn.com reserves the right to change prices at any time, but will always apply the price indicated on the website at the time the customer places the order.
catyn.com reserves the right to modify at any time the information and commercial offer presented on: products, promotions, commercial conditions and services.
